Project Manager in Tokyo with Blue Yonder

Lead project team in the resolution of customer project issues, escalating to appropriate parties as needed

  • Collaborate with appropriate Blue Yonder resources on customer’s business, organization and culture to strengthen their credibility as trusted advisors
  • Assist in generating Statement of Work and customer proposal documents
  • Help validate and produce appropriate baseline project plans and templates
  • Work with appropriate parties to plan project resource requirements
  • Provide guidance, feedback, coaching, and developmental experiences to project team members
  • Assess project performance and communicates lessons learned to increase institutional knowledge
  • Ensure project team adheres to Blue Yonder policies, procedures, methodologies and quality standards
  • Manage services engagements including interactions with client project team and client executives
  • Resolve all project issues including budget, timeline, accounts receivable, scope changes, software functionality and technology
  • Provide regular project communication and status reporting
  • Manages project quality to ensure customer satisfaction
  • Lead process change and serve as a subject matter expert to drive key decisions
  • Identify Key Performance Indicators, develop baseline measurements, establish ongoing measurement processes, measure and present quantifiable results
  • Ensure that projects deliver the value/ROI sold with the engagement
  • Build collaborative relationship that increases customer’s perception of the value Blue Yonder brings to their business and expands future business opportunities
  • Maintain a full understanding of our competitor’s software and service solutions
  • Keep individual and project expenses within budget
  • Record cost-transfer time to other Blue Yonder teams, as appropriate
  • Escalate issues that may have negative financial impact
  • Manage service engagement budgets
  • Review billing for all active accounts
  • Record and reports on billable time to customer
  • Maximize margin on service engagements
  • Ensure supporting project documentation is in order and submitted timely
  • Maintain project compliance to Blue Yonder’s project management methodology
  • Contribute to the ongoing development of project management, implementation, and solution templates and best practices
  • Effectively identify and close additional software and service opportunities within your client base

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