Coordinator in Tokyo with Keywords Studios


■ Job Description ■

Team Coordinator will be responsible for supporting a new Customer Support team to ensure each agent is providing the best customer service and to improve player’s experience for the assigned titles.

■Key Responsibilities■

  • Research and analyze relevant information about the game to ensure Player’s experience
  • Analyze and improve the workflow of Customer Support team
  • Create and edit FAQ and templates
  • Coach and mentor Customer Support agents
  • Collaborate with Trainer and Data Analyst to interpret relevant data and create action plans
  • Communicate and share information with overseas team

Requirements

■Qualifications■

  • Communication skills
  • Interpersonal skills
  • Business level of English (TOEIC 750 or above, verbal communication in English is important)
  • Business level of Japanese (JLPT N2 or above)
  • Customer Support experience
  • You are a gamer and passionate about games
  • Teamwork skills; position requires collaboration with different team members and colleagues
  • PC skills (Excel: Sum, VLOOKUP, Powerpoint: Creating PPT slides)

■Desired Skills■

  • Experience in Gaming industry
  • Team management skills in Customer Support (KPI Analysis, Training)

Benefits

  • Transportation Allowance: Up to ¥30,000/Month
  • Social Insurance: Full Shakai Hoken (Health Insurance, Welfare Pension, Employment Insurance, Industrial Accident Insurance)
  • Paid Annual Leave: 10 days in the first year (You will be entitled after 6 months of work)
  • Company Events (Hanami, BBQ, Halloween Party, Bonenkai)
  • No Dress Code

■Other■

  • Working hours: Shift system 10:00-19:00, 14:00-23:00 (1 hour break/8 hours of work)
  • Holidays: 2 days off a week, Premium days (once a month)

Workable



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