Victims of “docomo Account” Seek Compensation for “Unbelievable Indignation” September 9, 17:52
A woman in Miyagi Prefecture who illegally withdrawn 300,000 yen in a bank deposit even though she had not opened a “docomo account” responded to NHK’s interview. The woman said, “I felt indignation because banks and docomo did not believe the damage,” and asked for compensation for the amount of damage.
A woman in her thirties who lives in Miyagi Prefecture and lives at the 77 Bank told NHK on September 9 about the damage.
The damage was caused by the first day of this month, when a deposit that I didn’t remember was drawn four times in a short period of about one minute, and I was damaged by 300,000 yen, including 100,000 yen, 90,000 yen, 90,000 yen, and 20,000 yen, respectively.
On the 2nd of this month, the woman checked the balance of her account with the bank app and noticed the damage, so both of the deposit destinations were recorded as “docomokouza” in katakana.
The woman was using another company’s smartphone and did not use the service of “docomo account”.
It is believed that someone registered a “docomo account” and misused it without the woman’s notice.
The woman said, “I didn’t even know that there was a docomo account, and I didn’t think I understood why. I thought it was the work of a hacker with great technology.”
The woman asked the bank to freeze her account the day after she noticed the damage, but the bank did not respond at first, and after a series of similar damages, she began to report on freezing procedures and investigations.
In addition, I called NTT DOCOMO and went to the docomo shop, but I was refused response because I was told that it had nothing to do with DOCOMO.
I went to the police station, but I was told that I didn’t know what kind of crime it was, so I didn’t report the damage and it was accepted as a consultation.
The woman said, “At first, I felt indignation that banks and docomo suspected me of having done injustice or inadequacy and didn’t believe me. I want you to stop the system that can pass money without confirmation of the person in question. I would like to ask both parties for proper investigation and sincere response, and I want them to be fully compensated for the money.”
The man who suffered 600,000 yen damage
A man in his 20s who was fraudulently withdrawn 600,000 yen for living with a dating partner who was considering marriage through a docomo account asked for prompt compensation.
A man in his 20s who lives in the Tohoku region received a phone call from the bank where he opened an account on July 7 and was told that there was a suspicious transaction related to the docomo account.
The man did not use the service of the docomo account and did not remember himself, but the deposit was made nine times in two days of 29th last month and 1st of this month.
The amount varies from 1,000 yen to 100,000 yen, and a total of 600,000 yen was drawn, and both were recorded as “docomokouza” in the deposit destination of the passbook.
Since the damaged 600,000 yen is part of the reserve money that was in place to live with a dating partner who is thinking of getting married next spring, the man said, “When I confirmed the damage, I had a strong desire to clarify the cause rather than disappointed. I want to seek customer-first and prompt compensation.”
Since there was no clear answer from the bank about compensation and no response was being addressed by the DOCOMO side, the man said, “I think it will take time to determine the cause, but I would like the relevant agencies to cooperate.”