Customer in Tokyo with Amazon


*** Please submit English Resume when you apply for this job. ***

Amazon’s Prime Video is a premium on-demand video entertainment service that offers customers the greatest choice in what to watch from popular Prime Original TV shows (made by Amazon Studios) such as local hits like Hitoshi Matsumoto’s Documental, The Bachelor, and Sentosha, as well as international successes like The Grand Tour, Jack Ryan and the recent Golden Globe winning The Marvelous Mrs. Maisel. Beyond this content exclusivity, the service further differentiates from other video-on-demand services by offering Prime members the opportunity to subscribe to 30 + channels like d-Anime, as well as hundreds of thousands of additional titles to watch instantly with no extra apps to download or long term contracts. Prime Video is at the forefront of the entertainment industry and growing fast –now available in more than 240 countries and territories worldwide-and we work in a dynamic, and exciting environment where innovating on behalf of our customers is at the heart of everything we do. If this sounds exciting to you, please read on …

As our Customer Insights Manager, you will be a key pillar to the analysis and strategy development for Prime Video in Japan. We are seeking an especially talented analyst to support business teams with insights and reporting in our growing Digital Video business. In this role you will be a strategic thinker with the ability to understand business strategy, provide consultative business analysis, and demonstrate technical aptitude to create insightful and effective reporting. You should have a passion to dive deep, a high level of customer focus and a track record in process improvement. You should have technical skills, project management skills and the ability to multi-task and thrive in an energizing environment.

The successful candidate will have experience in developing and managing complex customer insights projects for a consumer brand. The candidate must have demonstrated sound business judgment and be able to think strategically and creatively, while at the same time have a proven track record of analytical thinking and problem-solving skills. Keys to success include exceptional analytical, communication, writing, and project management skills, along with a focus on details and a drive for improvement.

1. Define and deliver reporting that supports the analytical needs of internal business leaders.
2. Use analytical insights to help increase teams effectiveness against key strategic goals.
3. Deep dive into customer data to help answer strategic business questions.
4. Drive scale to customer insights team by leveraging automation and machine learning
5. Ensure clear communication and coordination across the business, finance and technical teams.
6. Quickly build a thorough understanding of the Digital Video industry, its seasonality and global business trends and continually monitor the impact of important industry developments.


*** Please submit English Resume when you apply for this job. ***
· Bachelor’s degree in Business, Economics, Marketing, Computer Science, Engineering, or related field or equivalent experience
· 7+ years of professional experience in brand analytics, mass media analytics (TV & Digital), customer insights, or related area
· Proven ability to identify, analyze, and solve ambiguous strategic problems
· Strong working knowledge of SQL and data-mining techniques
· Experience with customer segmentation, targeting and measurement using big data
· Strong oral and written communications skills in English
· Excellent prioritization skills and workflow management
· Superior analytical and quantitative skills; experience using data and metrics to test theories, confirm assumptions, and measure success


· MBA or advanced degree is a plus
· Experience in the entertainment industry is a plus
· Experience in statistical modeling
· Experience with a variety of quantitative and qualitative research methods, including but not limited to conjoint studies, CSAT / NPS, social sentiment monitoring, focus groups, etc.
· Oral and written communications skills in Japanese


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