Consultant in Shibuya with Fidel Consulting

Required Skills: Japanese2, English2, TCP / IP, Routing, Firewalls, Web Cloud Proxy, Cisco, ZScalar
Municipality: Shibuya-ku, Sasazuka
Prefecture: Tokyo
Work location: Japan
Annual salary: 7,000,000 ~ 9,000,000

Job Description

Experience: 3-5 years

Japanese language level – JLPT N2 or above

Roles and Responsibilities

  • Continuously interacting with Customers over voice, Emails and Remote screen sharing to resolve issues with in the SLA.
  • Documenting the solutions provided to the Customers in the ticketing tool.
  • Troubleshooting p1 / p2 incidents interacting with different team for the timely resolution with in the SLA.
  • Documentation of RCA in proper RCA template.
  • Best practices or preventive measure implementation based on the RCA action items.


  • Clear understanding of OSI Model and TCP / IP stack
  • Basic understanding of Routing Static and Dynamic.
  • Clear understanding of Firewalls, Load balancers, WAF and its operations.
  • Should have basic skill in packet capture and analysis.
  • Should be familiar with Wireshark.

Preferred Qualification

  • Experience in Symantec WSS and Web Cloud Proxy.
  • Experience in any one Proxy platform like Cisco, ZScalar, Symantec, etc.
  • Experience in at least one Load balancers like F5, Alteon, Barracuda, Netscaler.
  • Holding experience in end to end design and implementation

Holidays and Benefits

  • Weekends off
  • Summer vacation
  • New Year holiday
  • Paid holidays
  • Maternity leave
  • Pension
  • Health consultation by an in-house doctor
  • Social insurance

Company Description

A leading global information technology, consulting, and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics, and emerging technologies to help our clients adapt to the digital world and make them successful. A company recognized globally for its comprehensive portfolio of services, a strong commitment to sustainability and good corporate citizenship, we have over 160,000 dedicated employees serving clients across six continents. Together, we discover ideas and connect the dots to build a better and a bold new future ..

Fidel Consulting

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