Management in Tokyo with Wipro


Key skills required for the job are:

  • PKI –Certificate Management-L1 (Mandatory)

As an Engineer, you are responsible for areas around Engineering, Global Infrastructure Services etc. You are expected to have a good practical understanding of technology and its application and be involved in implementation, integrated testing, debugging and documentation. You may be required to work as on-call support or in shifts.

Minimum work experience: 1 –3 Years

Proficiency in Japanese & English Language is mandatory

  • Understanding of user access management domain, typical processes and controls.
  • Understanding of security related concepts such as authentication, authorization, role, permissions, groups, rules etc.
  • ID administration technical skills in one or more of the following areas
  • Mainframe (CICS, RACF)
  • Unix (Solaris, AIX)
  • Windows AD, NT
  • AS400
  • Exchange
  • OIM
  • Good communication skills – spoken and written.
  • Manage and prioritize day-to-day activities and projects within the team to meet deadlines
  • Fast learner and effective trainer of new technologies and procedures in a constantly changing environment.

Customer Delivery Management:

  • Focused approach on delivery to handle periodic governance client meeting.
  • Consistency in operations to Share periodic report and adherence to all compliance.
  • Adherence to procedures when in demand.
  • Able to sense the pulse of customer by having continuous interaction over voice, Emails and Remote screen sharing to resolve issues with in the SLA.

Key Accountabilities:

  • Provisioning and de-provisioning in platforms like Active Directory, Identity Management, SAP, etc.
  • Identify gaps in the current UAM landscape, provide recommendation to bridge the gaps, help customers to new UAM processes.
  • Supporting two-factor (like Password + One Time Code) authentication platform.
  • To provide technical support; answering support queries
  • To maintain a high degree of customer service for all support queries and adhere to all service management principles.
  • To take ownership of user access problems and be proactive when dealing with user’s access issues.
  • Logging / verifying customer details in the user management system.
  • Identifying the issue and categorizing / prioritize the incident.
  • Obtaining KnowledgeBase for workaround / resolution and attempting resolution
  • Strong communication and interpersonal skills are a prerequisite.
  • Ability to work effectively in a dispersed team and individually.
  • Routing / chasing of tickets with other Resolver groups.
  • Recording trend of calls and identifying outages proactively
  • Identifying the trend of calls / tickets and highlighting it to Team Lead as applicable for outage confirmation
  • On-time delivery of periodic reports and compliance reports.

Wipro



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