Twitter’s Customer Success team provides best-in-class support for our most valuable advertisers, increasing retention, revenue, and satisfaction. We are part of our Small Medium Business (SMB) team, which is focused on building and scaling our advertising business through a combination of data, engineering, marketing, customer acquisition, and customer service.
Manage the full cycle sales with the primary task of activating dozens of high value advertisers
Educate and consult to generate opportunities by demonstrating how to use Twitter’s advertising products, best practices and how to develop effective campaigns
Maintain ownership and comprehensive knowledge of your accounts and opportunities
Identify proactive opportunities within your account set to provide suggestions that will increase customer satisfaction and revenue
Building relationships with business partners, including advertising agency
Execute, optimize, and analyze advertising programs using internal tools and dashboards.
Troubleshoot and resolve issues in a timely and productive manner, identifying and implementing process improvements
Stay on top of the latest trends, product updates, industry / regional updates to proactively share with your clients
1-3 years of sales or account management experience
Strong communicator and team player
Experience with online advertising, marketing and analytics preferred
Experience in Korean business environment is required
Ability to work quickly and accurately in a fast-paced, deadline driven environment
Highly self-motivated and well-organized
Detail-oriented, focused, motivated, able to adapt to an ever-changing environment
Ability to multitask, prioritize among many demands and work with minimal supervision
Exceptionally resourceful; fearless in mining available knowledge bases to find answers
Native-level fluency in Korean. Fluent in Japanese and English
All your information will be kept confidential according to EEO guidelines.
We are committed to an inclusive and diverse Twitter. Twitter is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age , disability, veteran status, genetic information, marital status or any legally protected status.
San Francisco applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
After you apply, a recruiter may reach out to you for an introductory call.
If your background is a match for the role, you may phone interview with 1-2 people.
If you continue through the process, you will interview with 5-10 people via a video conference call.
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