Job offer: Technical Support in Setagaya with Fidel Consulting

Employment form: Full-time employee, full-time employee
Required skills: Japanese1, technical support, system specifications, system investigation, JIRA, team management
Municipality: Setagaya-ku
Prefectures: Tokyo
Work location: Japan
Annual salary: 6,000,000 ~ 8,000,000

Job Description

Job Description

We are looking for technical support staff (also the future team manager) who works between customers and development engineers, responsible for EC’s centralized management system for orders, inventory, and products (Order Management System, referred to as OMS below) provided by the company ..

It’s a tier two technical support position which does not require to contact customers directly, the inquiries are from call center agents.


1. Support Order Management System

Support Target Customer

The company’s merchants and vendors

Support Scope

Support the OMS system, handle the inquiries, ie, confirm system specifications, investigate the root causes, escalate to development engineers if necessary.

Support Method

Via JIRA ticket, those escalated from Call Center agents. No need to contact customers directly.

2. OMS Technical Documentation Related

–Related the OMS technical documents aiming to help the merchants and vendors, when there is a requirement, work closely with the document related teams to create / update / translate the documents.

3. Business Improvement

–Analyze the inquires, provide improvement plans, and take action.

4. Small Team Management (future)

–Management of the team including partner staff.

5. Other routine tasks

–Regular operations such as update the setting information for merchants.


・ Benefits (pension, health, employment, unemployment)
・ Commuting allowance
・ Employee stock ownership plan
・ Discounted sports club
・ Visa support
・ Childcare

Company Description

The largest eCommerce company in Japan, and the third-largest eCommerce marketplace company worldwide. The organization provides a variety of consumer and business-focused services including e-commerce, e-reading, travel, banking, securities, credit card, e-money , portal and media, online marketing, and professional sports. The company is expanding globally and currently has operations throughout Asia, Western Europe, and the Americas.

Fidel Consulting

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