Information Technology and Services
Employment type: Contract, short-term, part-time job
Required skills: Japanese1, Japanese2, Japanese3, English2, Desktop Support, Server, Networking
Work location: Japan
Annual salary: 5,000,000 ~ 6,500,000
- The Field Tech Sr. Specialist provides day-to-day, hands-on support to the end user laptops, desktops, servers, mobile devices, and applications.
- This position interfaces directly with internal customers and various departments, troubleshooting user desktop issues to resolution.
- Other areas of responsibility are LAN support, break / fix, software / hardware upgrades, patch management, anti-virus management, VDI, image management, application installs, user support, and training.
5 years or above experience as Desk Side Support Engineer.
Good communication skills
Good Technical skills in solving desktop issues with Windows OS, Mail client (Outlook) End User network issues, Printer issues, MS Office issues, MAC OS, Apple iPad / iPhone, Blackberry, Android Smartphone / Tablet
Ability to do asset management activities, IMAC and hardware break fix
Coordinate with the on call support provider, and other vendors for call closure.
Therefore MCP certified but not a must.
Ability to support Servers with respect to Account creation, basic disk and file permissions etc.
Basic Windows Server and Networking Knowledge.
College graduate (or equivalent experience) with 5+ years of relevant experience and, if appropriate, possess certifications in the applicable technologies required for the work assigned.
Strong understanding of Customer’s business requirements.
Ability to analyze problems and use judgment effectively.
Proven ability to conduct research into a wide range of computing issues as required.
Ability to present ideas in business-friendly and user-friendly terms.
Proven analytical, evaluative, and problem-solving abilities
Good command of English (spoken and written)
Must have a strong command of Japanese (spoken and written) for non-native candidates
Must be willing to travel within Japan when needed
Need Bilingual, good in both Japanese and English, preferably native Japanese level who can speak good English
Company is your Innovation Partner anywhere around the world. Headquartered in Tokyo, with business operations in more than 50 countries and regions, we emphasize long-term commitment and combine global reach and local intimacy to provide premier professional services from consulting, system development to business IT outsourcing.
Company has played an instrumental role in establishing and advancing IT infrastructure. Originally part of Nippon Telegraph and Telephone Public Corporation, its heritage contributed to social benefits with a quality-first mindset. A public company since 1995, the company builds on this proven track record of innovation by providing novel IT solutions to bring results in a greater quality of life for people, communities, and societies around the world.