Governance Response Challenges for AI-Introduced Companies–PwC Surveys Japanese Companies’ AI Utilization

On March 30, the PwC Japan Group announced the analysis results of the “2021 AI Prediction Survey Japan Version”. Along with that, a briefing session was held on the same day. At the briefing session, based on the results of the survey, he explained the current state of artificial intelligence (AI) utilization in Japan, issues and actions that Japanese companies should tackle in order to utilize AI to transform their businesses. The survey was conducted on the Web for managers and above of Japanese and US companies that have introduced or are considering introducing AI. In Japan, 315 people were surveyed in December 2020, and in the United States, 1032 people were surveyed in October of the same year. It was also implemented in Japan in March 2020, and this time, the second time, it is said that changes in Japan, differences from the United States, and changes in differences were analyzed. Hiroyuki Nakayama, PwC Consulting Partner, PwC Japan Group Data & Analytics Leader, and AI Lab Leader, said, “The keyword of this survey result is” polarization. ” There is a noticeable polarization between companies that have started and those that have not. ” Next, Yann Bonduelle, Senior Advisor of PwC Consulting and Advisor of AI Lab, explained “Five Trends in AI Utilization of Japanese Companies”. The first trend is “introduction of AI, which is becoming more polarized”. When asked about the status of AI introduction to business, the number of companies that answered that they are introducing AI to a wide range of business company-wide was 5% in the first survey, while it was the second. This time, it more than tripled to 16%. Including companies that answered that they have introduced AI in some businesses, the rate increased from 27% in the first round to 43%. On the other hand, the number of companies “considering the introduction of AI” decreased slightly from 37% in the first round to 33%. Compared to the results in the United States, 58% of U.S. companies answered that they have introduced AI in a wide range of operations company-wide and that they have introduced AI in some operations. No big difference was seen. On the other hand, 7% of companies said that they are considering introducing AI, which is a big difference from Japan (33%). The second is “AI investment, which is beginning to be effective in both offense and defense.” From the top, the contents of the investment effect on AI in Japanese companies are “improvement of business efficiency and productivity” (30%), “innovation of products / services” (24%), and “realization of cost reduction” (23%). It was (Fig. 1). In the United States, “creating a better customer experience” (67%), “improving internal decision making” (54%), and “product / service innovation” (53%). Japanese companies tend to make “defensive investments” aimed at reducing spending, and US companies tend to make “offensive investments” aimed at directly improving profits. Figure 1 (Source: PwC Japan Group)

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