Job offer: Data in Tokyo –Inzai with Colt Technology Services


N / A

Role Profile

Data Center Technician

Role title:

Data Center Technician

Colt Level:

PT2 Advance

Function:

Data Center Onsite Support.

Data Center Service Desk

Reports to:

Group Manager of DCS Operations –DC Onsite Support and Delivery Management

Location: Location:

Colt Shiohama DC / Inzai DC / West Tokyo DC, Japan

Role purpose

  • Support for all DC customers as contracted services for 24 hours 7days.
  • Operate timely, flexibly, and carefully to generate customer satisfaction.
  • To cover overall cabling task in Japan Colt DCs and support Partner DCs as well.

Key account abilities

  • Be able to work as 24 * 7 days shift staff. (Night Time and Week Day / End)[Must]
  • Excellent manners and communication skills as customer (direct) front.
  • Reporting to Manager / Assistant Manager as any activity.
  • Responsibility as Shift Leader.

Other accountabilities (optional)

  • Technical skills and experience as field engineer.
  • Equipment Installation (Rack mounting), Uninstallation (Rack un-mounting).
  • NIC configuration. (Parts / module replacement. HDD, SFP.)
  • Cabling, Patching, Testing cables.
  • Able to understand Data center rules and regulation.

Key performance indicators (financial and non-financial)

  • Operation Services.
  • Racking and Cabling.
  • Remote Hands.
  • Local Support.
  • Admission Control.
  • Supporting for partner DC’s.
  • Consider a wide range of indicators to include financial, customer, process and people aspects of the job

Relationships and key contacts

  • Outsource vendor.
  • DCS Operations Asia

Role specific requirements

Skills & Experience

  • Cabling, Patching skills. (Knowledge of Metal / Optical cables)
  • Microsoft Office. (Word, Excel with Function, Outlook, PowerPoint, etc)

Qualifications

  • Japanese Language Level: Business or native.
  • English Language Level: Business or more. (TOEIC 400 – 600).

Behaviors

Base on Colt DCS Values

Others

Document control

Version / Data

Reason for change

Author

Reviewer

Authoriser

V1.0 23/01/2017

Keishiro Saito

V1.1 3/01/2017

Yu, Aikawa

V1.2 31/10/2019

Including as Cabling role.

Yu, Aikawa

Hiroyuki Okuno

V1.3 13 / Feb / 2020

Remove as Cabling role

2020 DCS HR strategy

Hiroyuki Okuno

N / A

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