Job offer: CRM Representative in Tokyo with Dover Corporation


Markem-Imaje is a trusted world manufacturer of product identification and traceability solutions, offering a full range of reliable and innovative inkjet, thermal transfer, laser, print and label application systems. Markem-Imaje delivers fully integrated solutions that enable product quality and safety, regulatory and retailer compliance, better product recalls and improved manufacturing processes.

Job Summary:

The Customer Care Representative is responsible for managing Sales Order Processing and customer service. Contribute workload efficiency which decide by the team

Roles & Responsibilities:

  • Create Sales Order promptly and accurately and respond to customers regarding delivery dates.
  • Ensuring a high level of customer satisfaction by working closely with sales and service engineers to properly handle customer complaints.
  • Negotiate delivery date and order quantities with customers based on service level guidelines.
  • Provide customer demand feedback to the logistics team to meet customer expectations.

Others

  • Continuously improving productivity on processes and procedures
  • Manage and facilitate the service level agreement (SLA)
  • Safeguard sensitive confidential information of company and customers.

Key Competencies:

  • Strong interpersonal and customer relationship management skills
  • Familiarity with business process flows and Sales / Distribution ERP knowledge
  • Excellent verbal and written communication skills that result in a clear presentation and understanding of details and facts
  • Positive attitude focused on developing a winning team. Influence and motivate others through personal example
  • Team player that easily adapts to change, overcomes challenges, and uses creative means to solve problems
  • Capable of handling multiple high-pressure tasks and assignments simultaneously while staying focused and responsive to commitments and assignments

Qualifications and Experience:

Ideally degree educated with 5+ years of Customer Service and Logistics experience in an industrial environment with complex B2B interactions. Good knowledge of ERP & CRM (Salesforce). Good experience in Oracle without SAP

Job Summary:

The Customer Care Representative is responsible for managing Sales Order Processing and customer service. Contribute workload efficiency which decide by the team

Roles & Responsibilities:

  • Create Sales Order promptly and accurately and respond to customers regarding delivery dates.
  • Ensuring a high level of customer satisfaction by working closely with sales and service engineers to properly handle customer complaints.
  • Negotiate delivery date and order quantities with customers based on service level guidelines.
  • Provide customer demand feedback to the logistics team to meet customer expectations.

Others

  • Continuously improving productivity on processes and procedures
  • Manage and facilitate the service level agreement (SLA)
  • Safeguard sensitive confidential information of company and customers.

Key Competencies:

  • Strong interpersonal and customer relationship management skills
  • Familiarity with business process flows and Sales / Distribution ERP knowledge
  • Excellent verbal and written communication skills that result in a clear presentation and understanding of details and facts
  • Positive attitude focused on developing a winning team. Influence and motivate others through personal example
  • Team player that easily adapts to change, overcomes challenges, and uses creative means to solve problems
  • Capable of handling multiple high-pressure tasks and assignments simultaneously while staying focused and responsive to commitments and assignments

Qualifications and Experience:

Ideally degree educated with 5+ years of Customer Service and Logistics experience in an industrial environment with complex B2B interactions. Good knowledge of ERP & CRM (Salesforce). Good experience in Oracle without SAP

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

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